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How to make sure you’re in the correct Mana team account

If you can't see your centre's children, check you're logged in to the correct Mana team account.

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Written by Marlon Randeniya

Sometimes when joining Mana, educators accidentally create their own accounts and name them after their centre. This can cause confusion, as you will not see your centre's children in that personal account. This article is for any educator or team member who can't see the children at their centre — no special role or permissions are needed.

For example, our system may show that you're part of two teams, but only one is your actual centre account, such as Caterpillars Early Learning.

Follow these steps to make sure you're connected to the correct team account:

1. Log in to Mana

First, use your email address to log in at Mana.

2. Accept your centre invitation

Next, check if you have an invitation waiting for your official centre team:

  • Go to Profile icon → Settings → Invitations.

The Mana settings menu showing the Invitations option

  • If you see an invite to your centre team (e.g. Caterpillars Early Learning), click Accept invite.

The Invitations screen in Mana settings with a pending centre invitation and the Accept invite button

3. Switch to the correct team

Once you've accepted your invitation (or if there's no invite waiting), switch into your centre's team account:

  • Go to your Profile icon → Switch.

    You should then see two teams available to choose from — select one.

    The Switch panel in Mana showing two team accounts to choose from

4. Confirm you're in the right place

Now confirm you've landed in the correct centre account. ✅ You'll know you're on the correct centre account if:

  • You can see the list of children under Journeys → View all / choose from existing children.

⚠️ If this is not the case for the first team you selected, repeat step 3 and select the other team, then repeat step 4. If you still can't see your centre's children in either team, see the FAQ below.

5. Rename your personal account

Finally, if you've created another account with the centre's name, we recommend renaming it as your Personal account to avoid confusion. For more information, see the guide below:
​How do I edit the name of my account?

Frequently asked questions about finding the correct team account

There's no invitation waiting under Settings → Invitations. What should I do?

If there's no invitation waiting for you, ask your centre manager to send you an invitation to the centre's team account, using the same email address you log in to Mana with. Once it arrives, accept it — see How to accept an invitation.

I've checked both teams and still can't see my centre's children.

If you've switched into each of your teams and still can't see your centre's children, you may not have been added to your centre's real team account yet. Ask your centre manager to confirm you've been invited to the correct team, or chat with the Mana team using the question mark icon and we'll track it down with you.

I found my correct centre account. What do I do with the extra account?

Once you're safely in your correct centre account, you can tidy up the extra account: rename it as your personal account (see step 5 above), remove yourself from a team you were added to by mistake (see How to leave a team account on Mana), or delete a duplicate team you own (see How to delete a duplicate team account).

How do I switch between my accounts again later?

You can switch between your Mana accounts at any time from your Profile icon → Switch. For the full walkthrough, see How do I switch between my accounts on Mana?

Need more help?

If you need more help making sure you're in the correct team account, we're here for you:

📖 Read more:

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