Chat policies allow you to control which types of communication channels are available across your organisation. You can disable chat types at the organisation level for all your teams (centres), and you can further allow team to choose additional channels to disable if they wish.
Accessing chat policy settings as an organisation
Navigate to your organisation settings
Select Families
If Families is toggled on, you will see Chat policy. Here you can
- Disable any channels for your centres
- Allow/disable team overrides if you would like to let teams disable additional chats you have left open
Click Save chat policy to save updates.
Accessing chat policy settings as a centre (team)
Navigate to your team settings
Select Families
Disable any additional chat channels for your centre according to specific needs
Click Save chat policy to save updates.
Understanding the channels:
Announcements
One-way communication to from centre to all families
Family Channels
One channel per child for direct, personal communication with families.
Room
One-way channel per room for communication with all families of the room.
Internal — Acknowledgements, All Team, Celebrations, Social
Team-wide internal chat for educators and managers for different purposes.
Internal — Room
Room-level internal chat for staff members assigned to specific rooms.
⚠️ Important: Impact of Disabling Channels
Disabling a chat type will permanently delete the chat channel and all message history. This action cannot be undone. Documents that were shared will remain accessible through the Activity section for families.
Need Help?
If you have questions about setting up your organisation's chat policy or need assistance with configuration, contact our support team at [email protected]