Find a family’s All About Me information in the child’s Profile. Review chat opens the Sue discussion. It is a different view from the saved Family response.
Where educators find All About Me
Open Journeys and use Search children.
Open the child’s three-dot menu and select Profile.
Find All About Me and check Initial discussion.
Read the Family response when available. To review the Sue discussion, select Review chat when shown.
1 Check the discussion status.
2 Open Review chat.
Review chat opens the discussion with Sue. Example shown in a demo centre.
How families contribute
Families use Sue to share interests, routines, cultural background and priorities. Use their perspective alongside what you notice at the centre. For family instructions, see All About Me.
If it is missing or incomplete
The feature must be enabled for the child, and a Family response appears when information is available. Check with your manager and the family before assuming it has been lost. In progress does not mean a completed response is available.
If the family reports submitting it but educators still cannot see Family response, contact Mana support or reply in your existing support conversation. Include any missing centre, child, submission date or error details.
Organisation managers: switch to your organisation account, then open Settings → Features → Families. Scroll below Chat policy to find Enable “All About Me”. Check this setting with your organisation manager if the feature is unavailable.
