To request notification permission in Mana, open Home. If Turn on notifications appears, select Enable and follow the prompt. If permission is blocked, allow Mana in your device or browser settings. In-app preferences cannot override that permission.
On iPhone or iPad
Open Settings → Notifications → Mana, or Apps → Mana → Notifications.
Turn on Allow Notifications and choose where alerts appear and whether they make a sound.
On Android
Open Settings → Notifications → App notifications → Mana, or Apps → Mana → Notifications.
Turn notifications on and review any categories shown. Labels vary by Android device.
Check Mana Families alerts
Open Account → Notification preferences. Enable New documents shared and/or Messages from staff as needed. Email preferences are separate.
Choose which family updates trigger push alerts. The settings shown are examples.
Your choices sync across devices. Allow notifications separately on each device you use.
Mana Teachers email settings
Account → Settings → Notifications controls Membership activity emails. Important account alerts still send immediately. See Manage your notification preferences for email options.
Membership activity controls emails, not staff chat push alerts. The Families Notification preferences screen above is for family accounts.
If alerts still do not appear
Check Focus or Do Not Disturb. Delivery is not guaranteed immediately. Email [email protected] with your device and expected alert; use your setting’s usual contact method for urgent questions.