If you use an email address and password to sign in to Mana, request a reset from the sign-in screen. Use the address registered to your Mana account.
Request a reset
Open Mana’s sign-in screen in your browser or the app.
Enter your email address and select Continue.
When the password field appears, select Forgot password.
Check that email account for reset instructions. Follow the link and the password requirements shown, then return to Mana to sign in.
If you normally use Google, Microsoft or Apple to sign in, try that same sign-in option. You may not need to reset a separate Mana password.
If the email or link does not work
Check junk or spam and the spelling of the address you entered. A check-email message does not confirm that the address has a Mana account or that an email has arrived.
If the reset link is unavailable or has expired, request another reset from the sign-in screen and follow the new email’s instructions.
For an invitation, use the invited email address. Resetting a password does not move an invitation to another account; ask the setting that invited you to check the address if needed.
Get help
If you cannot access the registered email or still cannot sign in, choose to email [email protected]. Include the step and error message, but never send your password, reset link or sign-in codes.
Families can use this email route for technical support. Educators and managers who are already signed in can also open their account menu and select Help & Support.