You can switch between the profiles available to your signed-in Mana account, such as a family profile and an educator or service profile. Switching changes the context you are using; it does not create a new account or grant access to another child or service.
From Mana Families
Open Account.
Select Switch profile when it is available.
Choose the profile you want from the account selector. Use Search accounts... to narrow the list if needed.
Check that you have opened the intended family or service context before continuing.
The family page shows Switch profile when profiles are available to switch between. The selector itself may be headed Switch account; it lists profiles attached to the account you are using.
From an educator or service profile
Open your account menu.
Beside the current account, select Switch.
Choose the profile you want, using Search accounts... if helpful.
The menu’s placement can differ between screens, so look for the account/profile control rather than a particular corner.
If a profile is missing
Check that you signed in with the expected email address. A profile connected to another email account will not be added just by switching.
For a family connection, open the invitation email and accept it with the invited account. Ask your setting to check your invitation and access if the expected child is missing. For service access, ask your organisation or service administrator to check your membership.
Families can email [email protected] for technical help. Educators and managers can also select Help & Support in their account menu.