If Cancel plan is missing, email [email protected] to request cancellation. Include your team or centre name and invoice number, and ask for confirmation of the cancellation date.
Already emailed [email protected]? Continue in that thread and ask for your account’s confirmed cancellation date, final billing and access dates, and whether another payment is due. A general billing-cycle description does not establish those details for a prepaid annual subscription.
Check the right subscription
Switch to the paid team you want to cancel.
Open Settings → Analytics & Billing → Team Billing → Open Billing Portal. If you cannot open billing, ask your team’s Owner or contact support.
If Cancel plan is available, follow its confirmation steps. If it is absent, use the email above. Opening the portal or sending a request does not confirm cancellation.
Enterprise or organisation-managed team? Ask your organisation’s billing administrator and contact [email protected] to arrange changes.
Before your access ends
Confirm your final billing and access dates, then download the documents you need. Ongoing access on the Free plan is changing: the published notice schedules restricted access from early October 2026, with the exact date still to be confirmed. Read Mana Free Plan Changes in 2026 before relying on future access.