If a child or Journey is missing in Mana, first check your centre account, search and filters. Then check the child’s allocation and status with your manager. A missing child does not necessarily need a new profile or a new Journey.
Check you are in the right centre
Open your profile menu and check the current account.
Select Switch if you need to choose a different centre.
Return to Journeys and use Search children.
If your centre is not available in the account list, ask your manager to check your invitation and membership. See How to accept an invitation.
Check the search and filters
In Journeys, clear any search text and review Filter and sort children. A filter can hide a child who is still in the centre. Your access still determines which children can appear; clearing filters does not give additional access.
Find an existing Journey
From the child’s three-dot menu in Journeys, use Current journey to open their current Journey or All journeys to look through their Journeys. You do not need to select Add journey to open an existing Journey.
The child-menu All journeys shortcut initially includes all Journey statuses. The Profile → Learning → Journeys shortcut initially shows Open. If a completed Journey is missing, change the status filter to Completed or All and select Apply. Also check the time filter and search text.
The child is visible but is not one of my key children
Key children identify the children whose learning you take particular responsibility for. If your centre allows self-selection, open the child’s three-dot menu and select Add to key children. See Choose your key children.
If Add to key children is absent, your centre may manage allocations centrally or restrict self-assignment. Ask your manager to check Settings → Team Management → Allocations & Access. Creating a child does not prove that they have been allocated to you.
My centre restricts educator access
If your centre has Restricted educator access on, child and Room allocations help determine which children you can see and work with. Access can come from a direct child allocation or an allocated active Room. Ask your manager to check your allocations if a child you work with is missing.
A manager can review Manage Child Allocations and the Room allocations in Allocations & Access. Intentional restricted access is different from an incomplete invitation; your centre does not need to turn restrictions off simply because an unrelated child is absent.
See Manage key-child allocations for the difference between central allocation and restricted access.
One child has disappeared from the usual list
A child’s status can affect whether they appear in the usual active-child view. Ask your manager to check the child’s Status and the directory filters before creating a replacement profile. For an inactive child, see Find a child who was made inactive.
Removing your own key-child allocation is a different action from changing the child’s Status or deleting a Journey. Do not change a child’s status just to fix an allocation question.
The child’s Room and key educators do not match
A child’s Room records the group they belong to. Key educators record who takes particular responsibility for following their learning. Review the child’s Profile → Rooms and the educator allocations with your manager; changing one relationship does not establish that the other has changed.
Still cannot find the child or Journey?
Open your profile menu and select Help & Support. Tell us which centre account you checked, whether the child or only a Journey is missing, and which search, filters and allocations you have already checked. Share child details through your private support conversation, rather than creating a duplicate record.
Get familiar with the page and profile
Find your way around Journeys explains the child menu and document shortcuts. View and update a child’s profile explains the information and learning sections for a child.